Returns & Exchanges

At Bikeshop West, we want to ensure you are completely satisfied with your gear; if your purchase isn't the perfect fit, you can return unused items within 30 days for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unridden condition.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized shipping carrier location.

4

Refund Processing

Once our technicians inspect your return, we will process your refund or ship your exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing